Why an ISO is important for a company?
ISO (International Organization for Standardization) is an independent, non-governmental organization that develops standards to ensure the quality, safety and efficiency of products, services and systems. Achieving an ISO quality management certification can help to improve your business credibility and authority as well as the overall efficiency of the business. This can help with applying for finance from your bank, impressing potential investors, or eventually selling.
Key benefits of ISO certification
- Improve the productivity of the Company
ISO requires you to provide a precise definition, documentation, and monitoring of your business processes. You should also set objective for your company and measure your progress. By doing so, you will generate performance metrics that is essential for creating a lean, productive company. - Improve customer’s satisfaction
Customer satisfaction is a term used to describe how well a company’s products and services meet or exceed its customers’ expectations. Customer satisfaction is critical because it is one of the key indicators of customer loyalty and provides business owners with a measure to manage and improve their operations. With ISO system in place, it can improve complaint management, quality control and client satisfaction monitoring. As a result, the ISO certified company can better understand and meet the needs of its customers, resulting in higher overall customer satisfaction. - Enhanced revenues
– Many Small Medium Enterprise (SME) might be facing the problem in growing their business. This is because they operate within limited areas and have limited capability to serve beyond those boundaries. This is why business have had such slow rate of growth.
– Once a company is ISO certified, Company may promote its quality certification and be able to join the supply chain of a larger company or a megaproject. Company would have the opportunities of leveraging new market opportunities that they could not do business with before being ISO certified. The reason being that ISO certifications and standards are globally acceptable and can increase the Company’s credibility with clients in international markets. - Foster team commitment
– There are two fundamental principles mandated by ISO standards to be imposed on employers and businesses, which are continuous improvement and communication between all levels of the organization on the Company’s quality policies.
– This will provide clear and concise instructions to the employees and avoid any confusion and doubt for the employees which giving them the comfort of a framework in which they can succeed. With the ISO certification, the employees are given the tools, the resources, the training to do their job well. In view thereof, they will gain a sense of ownership over their part of improving quality management systems.
– This added responsibility within the organization within a company helps all employees in developing a sense of belonging and value. Therefore, employees are considerably more likely to stay with a company if they are satisfied at work and wanting to do work better.
– ISO certification will assist your company in retaining quality staff in long term. This is a significant but undervalued advantage of implementing a quality management system in the workforce.
All in all, when a company has obtained ISO certification, it gets to improve the company productivity, improve customer’s satisfaction, enhanced company revenues as well as foster team commitment.
